Bella Seamless Hidden Wire Convertible Strap Bra (Style 3600)

Refund Policy – The Elegant Seam

Effective Date: August 2025

At The Elegant Seam, we are committed to ensuring you feel confident and beautiful in your bridal and shapewear products. Because of the intimate nature of these items, we’ve designed this policy to be fair, transparent, and protective of hygiene standards.

 

1. Eligibility for Returns

• We accept returns within 14 days of delivery.
   

• Items must be:
   

  • Unworn, unwashed, and free of stains, deodorant, makeup, or perfume.
     

  • In their original packaging with all tags and protective liners attached.
     

  • Accompanied by the order receipt or proof of purchase.
     

 

2. Non-Returnable/Non-Refundable Items

For hygiene and safety reasons, we cannot accept returns or issue refunds for:

• Worn shapewear, undergarments, or bodysuits.
   

• Customized or altered bridal garments.
   

• Clearance or final-sale items.
   

 

3. Exchanges

• If you need a different size or color, please request an exchange.
   

• Exchanges are subject to availability. If your preferred size/color is not available, we will issue store credit.
   

 

4. Refund Process

• Once your return is received and inspected, we will notify you of approval or rejection.
   

• Approved refunds will be processed to your original payment method within 7–10 business days.
   

• Shipping costs are non-refundable. Customers are responsible for return shipping fees unless the item was defective or incorrectly sent.
   

 

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

• Notify us within 48 hours of delivery with photos of the issue.
   

• We will cover return shipping and provide a replacement or full refund.
   

 

6. Store Credit Option

Customers may opt for store credit instead of a refund. Store credit never expires and can be used for any future purchase.

 

7. How to Start a Return

• Contact our customer service team at info@theelegantseambridal.com with your order number.
   

• We will provide instructions and a return authorization number.
   

• Ship the item back using a trackable shipping method.
   

 

Contact Us

If you have questions about our refund policy, please reach out:
📧 info@theelegantseambridal.com
📞 (201) 600-5252

Shipping Information – The Elegant Seam 

Effective Date: August 2025

At The Elegant Seam, we want to make receiving your bridal and shapewear products as seamless as possible. You can choose between free in-store pickup or direct shipping to your home.

 

1. In-Store Pickup (Recommended – Free)

We highly recommend choosing in-store pickup at our Kenilworth, NJ location.

• Why choose pickup?
   

  • Our team can personally pair your shapewear with your wedding dress or event outfit.
     

  • You’ll have the chance to try everything together to ensure a perfect fit before your big day.
     

  • This service is always free of charge.
     

How it works:

• Select In-Store Pickup at checkout.
   

• You’ll receive an email confirmation when your order is ready.
   

• Pick up at our studio during business hours. Please bring your confirmation email and ID.
   

 

2. Direct Home Shipping

If you prefer, we also offer direct shipping to your home.

• Orders are typically processed within 1–2 business days.
   

• Standard delivery within the continental U.S. takes 5–7 business days.
   

• Expedited shipping options are available at checkout for an additional fee.
  
   

 

3. Order Tracking

Once your order ships, you’ll receive an email with tracking information.

 

4. International Orders

At this time, we do not ship internationally. Please check back for updates.

 

5. Contact Us

If you have questions about our refund policy, please reach out:
📧 info@theelegantseambridal.com
📞 (201) 600-5252