Refund Policy
Effective Date: June 2025 At The Elegant Seam, each service is custom-tailored to fit your unique needs. Because of the personal nature of our work, we have a strict but fair refund policy in place to protect both our clients and our business. 1. No Refunds on Services Rendered All tailoring, alterations, and custom work are final and non-refundable once services have begun. This includes consultations, fittings, and any physical work performed on a garment. 2. Deposits Any deposit made to reserve a fitting or begin work is non-refundable, unless we are unable to provide the service as agreed. Deposits are applied toward your final balance. 3. Garment Fit Guarantee If you are not satisfied with the fit of your garment, we will offer one complimentary adjustment within 7 days of pickup, at our discretion. This applies only to work already completed and does not include major changes outside of the original request. 4. Cancellations You may cancel or reschedule your appointment up to 24 hours in advance. Cancellations made after this window may result in forfeiting your deposit or being charged a late cancellation fee. 5. Missed Appointments Missed appointments without notice may result in a rescheduling fee or loss of deposit, as that time was reserved specifically for you. 6. Merchandise or Accessories (If applicable) If we sell any physical products (veils, accessories, etc.), returns or exchanges must be made within 7 days in unused condition and with proof of purchase. Custom-made items are non-refundable. 7. Fabric and Client-Supplied Materials We are not responsible for fabric flaws, damages, or defects in materials provided by the client. No refunds will be issued for dissatisfaction due to fabric or materials we did not supply. 8. Questions or Concerns We stand by our quality of work and want you to be happy. If you have a concern about your service, please contact us within 7 days of pickup and we’ll do our best to make it right. Contact Information: The Elegant Seam Email: info@theelegantseambridal.com Location: Linden, New Jersey, USA
Terms and Conditions
Effective Date: June 2025 Welcome to The Elegant Seam. By accessing or using our website and booking our tailoring services, you agree to the following terms and conditions. 1. Appointments & Consultations All services are by appointment only. We kindly ask that clients arrive on time to scheduled fittings. Late arrivals may result in a shortened appointment or rescheduling. Cancellations or rescheduling must be made at least 24 hours in advance. 2. Deposits & Payments A non-refundable deposit may be required to secure your appointment. This amount will go toward your final balance. Final payment is due upon completion of the service and before the garment is released. We accept cash, Zelle, and major credit/debit cards (if applicable). 3. Alterations & Fittings Clients are responsible for bringing the proper shoes, undergarments, and accessories to their fitting to ensure accuracy. All alteration work is custom and based on the client’s body at the time of the fitting. We are not responsible for changes in body measurements after the final fitting. Minor post-completion adjustments may be offered at our discretion within 7 days of garment pickup. 4. Refunds & Satisfaction Due to the personalized nature of tailoring, all sales are final. We do not offer refunds once work has begun. Our goal is to provide a high level of service and satisfaction. If you are not fully happy with the results, we encourage you to reach out and we’ll do our best to resolve the issue. 5. Garment Pickup & Liability Finished garments must be picked up within 14 days of notification. After that period, a storage fee may apply. We are not liable for garments left unclaimed after 30 days. While we take the utmost care with your items, The Elegant Seam is not responsible for damage due to fabric weakness, prior alterations, or manufacturing defects. 6. Use of Website All content on this site is the property of The Elegant Seam and may not be copied or reused without permission. You may not use our site for any unlawful or prohibited purpose. 7. Privacy Your personal information will be kept confidential and used only for booking and communication purposes. Please refer to our Privacy Policy for more details. 8. Changes to Terms The Elegant Seam reserves the right to update these terms at any time. Clients will be notified of significant changes. 9. Contact Us For questions about these terms or our services, please contact: The Elegant Seam Email: info@theelegantseambridal.com Location: Linden, New Jersey, USA
Privacy Policy
Effective Date: June 2025 At The Elegant Seam, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or services. 1. Information We Collect We collect the following types of information when you book a consultation, fill out a contact form, or communicate with us directly: Name Email address Phone number Event details (e.g., wedding date, dress or suit type) Any additional notes you voluntarily provide We do not collect sensitive information such as credit card details or personal identification numbers through our website. 2. How We Use Your Information We use your information to: Schedule and manage tailoring consultations Respond to inquiries and messages Send appointment reminders or updates Improve our services and client experience We do not sell, rent, or share your personal information with third parties for marketing purposes. 3. How We Protect Your Information We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access. All data collected through our forms is secured and stored on protected servers. 4. Cookies and Website Tracking Our website may use cookies or basic analytics tools to understand how visitors use the site and improve its performance. These tools do not collect personally identifiable information. 5. Third-Party Links Our website may include links to third-party platforms (such as Instagram or Google Maps). We are not responsible for the privacy practices of those websites. Please review their privacy policies if you interact with them. 6. Your Rights You have the right to: Request a copy of the personal information we hold Ask us to correct or delete your information Opt out of any future communications To make a request, please contact us at info@theelegantseambridal.com 7. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. 8. Contact Us If you have any questions about this Privacy Policy, please contact: The Elegant Seam Email: info@theelegantseambridal.com Location: Linden, New Jersey, USA