Refund Policy – The Elegant Seam
Effective Date: August 2025
At The Elegant Seam, we are committed to ensuring you feel confident and beautiful in your bridal and shapewear products. Because of the intimate nature of these items, we’ve designed this policy to be fair, transparent, and protective of hygiene standards.
1. Eligibility for Returns
2. Non-Returnable/Non-Refundable Items
For hygiene and safety reasons, we cannot accept returns or issue refunds for:
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Worn shapewear, undergarments, or bodysuits.
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Customized or altered bridal garments.
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Clearance or final-sale items.
3. Exchanges
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If you need a different size or color, please request an exchange.
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Exchanges are subject to availability. If your preferred size/color is not available, we will issue store credit.
4. Refund Process
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Once your return is received and inspected, we will notify you of approval or rejection.
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Approved refunds will be processed to your original payment method within 7–10 business days.
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Shipping costs are non-refundable. Customers are responsible for return shipping fees unless the item was defective or incorrectly sent.
5. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item:
6. Store Credit Option
Customers may opt for store credit instead of a refund. Store credit never expires and can be used for any future purchase.
7. How to Start a Return
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Contact our customer service team at info@theelegantseambridal.com with your order number.
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We will provide instructions and a return authorization number.
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Ship the item back using a trackable shipping method.
Contact Us
If you have questions about our refund policy, please reach out:
📧 info@theelegantseambridal.com
📞 (201) 600-5252
